Steve Ritchie took the title as the chief executive officer of Papa John’s back in January 2018. He was chosen to serve as the company’s newest leader after the board of directors decided that an organizations restructuring would be the only way to save the crashing stock prices of the company. The board of directors also wanted to see someone who would be providing a new strategy on how to retain their recognition as one of the companies providing the best customer experience. Steve Ritchie stated that his policies would be advantageous to the company, and he assured the board of directors that they would never regret choosing him to lead the company.
Back when he was only 21 years old, Steve Ritchie Papa John’s decided to work for Papa John’s. His first job with the company was a customer service representative, and he is being paid $6 for his services. Through hard work and determination to succeed, he was able to purchase his own Papa John’s franchise and managed it successfully. The management back at the headquarters saw how he formulated his strategies to manage his franchise store, and Steve Ritchie was offered the position to serve as the chief operations officer. The management knew that giving him such a position will be beneficial to the company, and they are expecting a lot of positive changes now that Steve Ritchie sits as the COO.
A year later, he was promoted once again to become the president of the company, and finally, he became the CEO. Papa John’s has a lot of branches overseas, and the total number of active stores as of 2018 would be greater than 5,000. The board of directors chose someone like Steve Ritchie because they wanted the new leader of the company to connect to its employees. Working previously as a low ranking employee, Steve Ritchie knew what the employees needed. He promised that the 120,000 people working for Papa John’s would be treated positively under his leadership, and more benefits will be given to these people who are working hard and contributing a lot of effort for the success of Papa John’s.