Securus Technologies is a company that is bringing innovative technology to the forefront of communications. There are many inmates who have been unable to get in touch with their loved ones from back home due to them being unable to visit. Oftentimes, the correctional facility offers an appointment time that is difficult for the visitor(s) to make, as it is not convenient for them. Another issue that many visitors have is being unable to drive far distances to the correctional facilities inmates are incarcerated in. By going to the Securus Technologies website, a potential user can get an indication of whether it is available for utilization at the particular correctional facility the inmate is jailed in.
Securus Technologies is not necessarily a website that is offering absolute solutions to all of one’s networking needs; however, it is one that is helping out inmates tremendously. Inmates are capable of speaking to visitors during times that may be convenient for them, just as it may be more convenient for the visitor(s.) If you need to see whether Securus Technologies is going to be offering its platform for utilization at the correctional facility that you need to utilize it in and it is not currently showing on the website, please feel free to contact the correctional facility, as they may be able to provide you with the assistance that you need to have it installed and operating at their location.
Securus Technologies is one of the leading providers of telecommunications and security products and services to the correctional facility industry. The company is well known for providing an excellent product, but also for providing top-level customer service. This has allowed the company to grow significantly over the past few years.
While the company has always been well received with customers, it is continuing to develop its reputation with its peers. This past month, Securus Technologies went a long way in enhancing its reputation. During the Golden Stevie Awards, Securus Technologies was the winner of a very prestigious Gold Award in the Best Customer Service Training.
The 2017 award presentation was the 11th year of the awards show. The presentation has quickly becoming one of the most prestigious awards in the customer service industry. This year, more than 2,300 companies were nominated for an award and a panel of over 75 experts in the field had to narrow it down to the finalists. Securus Technologies was picked due to the company’s dedication to customer service and training. In the past year, the company has spent a lot of personal and financial capital to build out and staff a dedicated customer service center, which has helped the company maintain its growth.
Securus Technologies is best known for the products and services that it provides to the correctional facility and law enforcement industry. The most popular product that it sells is its video visitation platform, which is currently used by over 1,000 facilities across the country. This provides a user with an affordable and convenient way to communicate one on one with anyone in the country. The Dallas based company also provides a variety of security monitoring services, which has helped to solve and prevent crimes inside and outside of the prison system.
Securus Technologies’ CEO, Richard Smith, has issued a challenge he is confident about. His company, one of the leading providers of technological solutions for correctional facilities, has challenged rival GTL to a technology “bake off” to demonstrate which company offers the best services.
It seems that Smith has reason to feel confident. Over the last several years, Securus has been investing heavily in its services and programs for its clients. In March 2016, the technology company earned a letter of accreditation from the Better Business Bureau. Securus raised the bar further by earning an A+ rating from the bureau for their commitment to BBB principles:
- Build Trust
- Advertise Honestly
- Tell the Truth
- Be Transparent
- Honor Promises
- Be Responsive
- Safeguard Privacy
- Embody Integrity
Securus achieved their rating through investment in their product and customer service. They developed an internal customer service call center that Securus reports is 600 percent better in call performance metrics than GTL. They also have the largest VIOP platform for correctional facilities in the world and provide regular security updates. Their emphasis on in-house, rather than contracted services, is what Smith says sets Securus apart from the competition.
Smith and Securus management are familiar with the dated technology used by GTL, and feel sure it can’t match their own programs. Securus has shared that many customers who have switched to Securus from GTL report the technology options and customer service offered by Securus are a marked improvement from their experience with GTL.
It is unknown if GTL will take Securus up on the challenge. Smith notes that the smartest move may be for GTL to politely decline the invitation, and so far, that is what they have done.
Securus has been our favorite way to get in touch with my uncle, and he told me recently that they are actually working on a way to catch gang members who are operating in prison. He told me that he has avoided them, but a lot of these people are getting caught with Securus technology. It is really nice to see that Securus can ride both sides of the fence, and they impress me because they know that they are making a difference on both sides with the same phone calling systems.
We actually call over video, and we make sure that we can see my uncle when we all get on the phone. It has been nice to know how he is doing because we can see him. Seeing people over the video phone is just as good as visiting, and that is very true because of the fact that most people just do not have time to get to the jails or they are too far away. We use the video calls because they work just as well, and we know that he appreciates how nice the video calls are.
I am also very heartened by the things that I hear from my uncle about law enforcement working with Securus. I do want them to catch gang members who could harm him in prison, and I think that they can get rid of the element in prison that just too dangerous for people like my uncle. He wrote a few bad checks, but he did not do anything like what these other people did. Some of them wreck our community, and I am glad that Securus is on the job of catching them with the Pro Investigator. They have helped our family, and they will help clean up our community.
Securus Video Visitation – Everyday from Securus Technologies on Vimeo.