Robert Deignan is a business owner and entrepreneur, who is the Co-Founder and CEO of Inbound Call Experts (ICE), a digital support service which is currently now known as ATS Digital Services LLC. Robert boasts an impressive resume, earning his BS in Organizational Leadership from Purdue University which he attended from 1992-1995.
Upon graduation, he proceeded to start his first professional endeavor becoming the founder of Franklin Inc, a corporation that was located in the Ft. Lauderdale area from 1998-2001. From there he became the Executive Vice President of ISC, Inc. A computer software company that provides internet security, computer optimization, and technical support for its businesses and consumer clients.
From there Robert became, and is currently the Co-Founder of ATS Digital Services. ATS Services provides technical support, and or computer assistance to its clients. The services are fulfilled by telephone and or remote access. ATS has become a thriving and highly recognized company within the technical field. Just recently the company reached a critical milestone of becoming the first call center to be certified by AppEsteem. AppEsteem is a digital service that was founded by top Microsoft cybersecurity Veterans, and employees.
In order to obtain a certification through AppEsteem, a company must meet all thirty-nine compliance parameters set in place by AppEsteem’s call center certification process. Robert quotes this achievement by stating “Comprehensive, consumer-focused compliance is the backbone of our organization. When we started the review process in January, we discovered that we already met most of AppEsteem’s requirements.” With this accomplishment, it helped restore a lot of trust and faith to the field of call centers.
Many call centers are notoriously known for their exploitation of customers, over-selling, and unscrupulous behavior. Companies like ATS have restored some much-needed trust within the call center field. Robert Deignan continues to impress in the field of technology, and it will be interesting to see what he plans for next as he continues to contribute to the success of ATS Digital Services.