Robert Deignan is a business owner and entrepreneur, who is the Co-Founder and CEO of Inbound Call Experts (ICE), a digital support service which is currently now known as ATS Digital Services LLC. Robert boasts an impressive resume, earning his BS in Organizational Leadership from Purdue University which he attended from 1992-1995.
Upon graduation, he proceeded to start his first professional endeavor becoming the founder of Franklin Inc, a corporation that was located in the Ft. Lauderdale area from 1998-2001. From there he became the Executive Vice President of ISC, Inc. A computer software company that provides internet security, computer optimization, and technical support for its businesses and consumer clients.
From there Robert became, and is currently the Co-Founder of ATS Digital Services. ATS Services provides technical support, and or computer assistance to its clients. The services are fulfilled by telephone and or remote access. ATS has become a thriving and highly recognized company within the technical field. Just recently the company reached a critical milestone of becoming the first call center to be certified by AppEsteem. AppEsteem is a digital service that was founded by top Microsoft cybersecurity Veterans, and employees.
In order to obtain a certification through AppEsteem, a company must meet all thirty-nine compliance parameters set in place by AppEsteem’s call center certification process. Robert quotes this achievement by stating “Comprehensive, consumer-focused compliance is the backbone of our organization. When we started the review process in January, we discovered that we already met most of AppEsteem’s requirements.” With this accomplishment, it helped restore a lot of trust and faith to the field of call centers.
Many call centers are notoriously known for their exploitation of customers, over-selling, and unscrupulous behavior. Companies like ATS have restored some much-needed trust within the call center field. Robert Deignan continues to impress in the field of technology, and it will be interesting to see what he plans for next as he continues to contribute to the success of ATS Digital Services.
Blockchain technology is poised to innovate applications for artificial intelligence (AI). This is applicable to the current dynamic of global enterprises. Shervin Pishevar called attention to similar impacts that stateless digital currencies have upon small business.
Both AI and decentralized digital currencies are growing. Currently, private sector AI innovation primarily occurs at just a few research and development departments. These departments are connected to powerful monopoly like organizations. Many leaders and industry experts believe AI will advance global society to a new age. As Shervin Pishevar alludes to, this reshaping of the world requires the input of more than a few people.
The AI industry has grown at seemingly lightning speed. There is consensus that AI will be one of the most, if not the most, impactful technologies for the future. However, there are problems beyond innovating the technology for practical use. One of the most pertinent issues is that of human factors. Can an AI with significant control over daily life sustain the core values of humanity? This concern escalates when one realizes how few people are involved in its innovation.
Currently, AI is dominated by Amazon’s AWS and Microsoft’s Azure. Both are well recognized and respected companies. However, neither can claim a true pioneering spirit in the AI industry. Their loyalties to stockholders and diversified business interests do not align with the development of AI in the best interest of humanity. Furthermore, Shervin Pishevar identified monopolies, of which, both Amazon and Microsoft are included.
The dangers of modern monopolies is the impact to startups. By limiting startups, true innovation suffers. Ideas become centralized and focused toward maintaining outdated corporate agendas. As this suggests, centralized AI is not only bad for human factors but also limits the development of AI. It seems to use this technology to achieve linear objectives that support the agenda of a single entity. This contrasts the concept of a thinking intelligence and restricts AI technology to something similar to conventional linear programming. The insightful comments of Shervin Pishevar should be heeded as a warning that innovation and technology need to progress together.